Founded in 2009 in Orange County, California, Yes4All has grown to become one of the  leading names in the fitness, furniture and lifestyle market. A significant player in e-commerce since 2016, we were among the first invited to Amazon’s Vendor Central (AVC) program and have been a top-12 Sports & Outdoors brand on Amazon since 2021.

We expanded our presence across the USA and 17 international markets, reaching $132M GMV with 74% YoY growth in 2023, achieving 26% YoY GMV growth in 2024 and a 3.5X increase in EBITDA. With 2,000+ SKUs on platforms like Amazon, Wayfair, and Walmart, we continue to scale.

Guided by Mr. Nguyen Chi My, we leverage Vietnam’s competitive strengths and strategic manufacturing partnerships to drive innovation. Beyond our own success, we empower Vietnamese SMEs, providing expertise to scale internationally.

At Yes4All, our people are at the heart of our success. We empower our team members to Shine The S.E.A by embracing extreme ownership, which fosters authentic and trust-based collaboration and drives sustainable value creation. As part of the CriTICal SquaD, our members embody core competencies that set us apart. We foster a dynamic and supportive environment, encouraging individuals to grow, take initiative, and make incredible impacts.

Our vision: To become the global leader in innovative products and services, delivering excellence, quality and affordability for all.

Our mission: To empower global consumers with access to quality and affordable products through innovative e-commerce solutions, while fueling the success of innovators, brands and manufacturers.

Join us and be part of a passionate team that is redefining the fitness and lifestyle industry!

RESPONSIBILITY AND AUTHORITY

Lead the Product Excellence team: Assign, coach, foster an improvement mindset, and align with TQM goals (not Product Quality day-to-day).

Initiate and manage cross-functional improvement projects: Lead initiatives focusing on reducing defects, improving process efficiency, and optimizing mass production flow (not Product Quality inspection).

Analyze recurring product/operational issues and drive RCA/CAPA with relevant functions

• Coordinate with PD, Sourcing, Product Quality, Vendors, and CS for root cause analysis and solution (focus on system/process, not line inspection).
• For repeated manufacturing issues, work directly with factories to identify and resolve root causes. For issues related to design, collaborate closely with the Product Development (PD) team to drive effective solutions.

Standardize and enhance SOPs, checklists, and process flows: Develop/update documentation for process excellence, share best practices, and roll out to teams

Drive risk assessment & critical issue escalation for product performance (not compliance issues of Product Quality): Identify potential risks/market feedback, lead escalation to management for resolution (do not handle product release QC).

Own supplier/process performance scorecards (collaborating with Product Quality, not auditing): Analyze scorecard data, recommend process changes, and facilitate supplier improvement (not issue quality holds).

 Provide data analytics, trend insights, and improvement recommendations to management: Compile and analyze performance/market data, present recommendations to the TQM Head/Board.

Build a continuous improvement culture and capability: Organize training, promote Lean/Kaizen/PDCA, and encourage ownership across teams (not run Product Quality compliance audits).

Act as main contact for cross-functional projects impacting product excellence (not day-to-day quality gatekeeping): Coordinate cross-team initiatives (PD, Sourcing, CS, Product Quality) for long-term process/product excellence.

REQUIREMENTS

Knowledge

• Expert-level (highly advanced) understanding of process improvement methodologies (Lean, Six Sigma, Kaizen, PDCA, etc.) and proven experience applying them in manufacturing or supply chain environments.
• Solid knowledge of mass production operations, product lifecycle management, and cross-functional collaboration.
• Good grasp of root cause analysis (RCA), corrective and preventive actions (CAPA), and continuous improvement frameworks.
• Familiarity with supplier management, performance measurement systems (scorecards), and process documentation (SOPs, checklists, flowcharts).
• Awareness of market feedback mechanisms, e-commerce operations, and customer experience as they relate to product/process excellence.
• Understanding of risk assessment and project management principles.
• (Optional/Plus) Knowledge of data analytics tools (Power BI, Tableau, etc.) and basic statistical analysis.

Skills

• Strong leadership and team development skills, with the ability to coach, inspire, and empower team members.
• Excellent project management and organizational skills: able to lead multiple improvement projects concurrently and deliver on deadlines.
• Advanced problem-solving and analytical skills: can identify system/process gaps, synthesize insights from data, and propose innovative solutions.
• Effective cross-functional communication and stakeholder management skills (including the ability to influence without authority).
• Strong process documentation and standardization abilities.
• Data-driven mindset with proficiency in Excel (advanced), PowerPoint, and (preferably) data visualization/analysis tools.
• Ability to work independently and proactively in a fast-paced, dynamic, and cross-cultural environment.
• High adaptability, continuous learning, and a “growth mindset”.

Experience

• At least 5 years of relevant experience in process improvement, operations management, manufacturing excellence, business process re-engineering, or related fields.
• Minimum 2 years in a team lead, supervisor, or associate manager role with proven experience managing improvement projects and leading teams.
• Hands-on experience in driving cross-departmental initiatives, change management, and/or supplier/process performance improvement (preferably in manufacturing, e-commerce, or consumer goods industries).
• Experience in developing and implementing SOPs, process documentation, and continuous improvement programs.
• (Preferred) Experience in international or e-commerce environments, working with global teams or vendors.
• (Plus) Experience in sporting goods, furniture, or multi-category products is a strong advantage.