Founded in 2009 in Orange County, California, Yes4All has grown to become one of the  leading names in the fitness, furniture and lifestyle market. A significant player in e-commerce since 2016, we were among the first invited to Amazon’s Vendor Central (AVC) program and have been a top-12 Sports & Outdoors brand on Amazon since 2021.

We expanded our presence across the USA and 17 international markets, reaching $132M GMV with 74% YoY growth in 2023, achieving 26% YoY GMV growth in 2024 and a 3.5X increase in EBITDA. With 2,000+ SKUs on platforms like Amazon, Wayfair, and Walmart, we continue to scale.

Guided by Mr. Nguyen Chi My, we leverage Vietnam’s competitive strengths and strategic manufacturing partnerships to drive innovation. Beyond our own success, we empower Vietnamese SMEs, providing expertise to scale internationally.

At Yes4All, our people are at the heart of our success. We empower our team members to Shine The S.E.A by embracing extreme ownership, which fosters authentic and trust-based collaboration and drives sustainable value creation. As part of the CriTICal SquaD, our members embody core competencies that set us apart. We foster a dynamic and supportive environment, encouraging individuals to grow, take initiative, and make incredible impacts.

Our vision: To become the global leader in innovative products and services, delivering excellence, quality and affordability for all.

Our mission: To empower global consumers with access to quality and affordable products through innovative e-commerce solutions, while fueling the success of innovators, brands and manufacturers.

Join us and be part of a passionate team that is redefining the fitness and lifestyle industry!

For more information:

1. Website: https://yes4all.com/ 
2. LinkedIn: www.linkedin.com/company/yes4all-llc/ 
3. Facebook: www.facebook.com/Yes4AllVNCareers 

I. JOB DECRIPTIONS

1. Multi-Channel Customer Support:

• Respond promptly and professionally to all customer messages on platforms and HubSpot, strictly within the required SLA.
• Handle inquiries regarding order status, delayed shipments, missing items, defective or incorrect products, and product details with accuracy and care.

2. Replacement Order Handling:

• Verify customer claims by reviewing order history, submitted evidence (e.g., images), and relevant company policies.
• Create accurate replacement orders with correct product information and shipping details.
• Track replacement order status and proactively address any delivery issues.

3. Refund Processing:

• Evaluate and process full or partial refunds based onreturn policies and issue severity.
• Inform customers of refund status and expected processing timelines.
• Maintain accurate refund records for internal audits and platform reconciliation.

4. Account Health Management (Amazon & Walmart):

• Proactively monitor and resolve A-to-Z Claims and negative feedback to ensure strict adherence to platform policies, safeguard seller performance metrics (e.g., Order Defect Rate), and uphold brand reputation.
• Engage with customers through timely, empathetic communication to de-escalate concerns, foster positive experiences, and mitigate the risk of account penalties or reputational damage.
• Conduct daily analysis of Return/ Refund Rate to identify anomalies, trace root causes of refund surges, and submit well-documented disputes to challenge invalid claims and minimize revenue leakage.
• Collaborate cross-functionally with Warehouse, Logistics, and Quality Assurance teams to drive root-cause analysis and enforce corrective measures that prevent recurring operational failures.

5. Ad-hoc Customer Support Tasks: 

• Provide product usage advice and send manuals or guides as needed.
• Offer partial refunds for minor issues when customers choose to keep the item.
• Follow the internal approval process for partial refunds via PayPal.
• Confirm successful refunds with customers and record all transactions.

II. REQUIREMENTS

1. Knowledge

• Bachelor's degree in economics, business administrator or related majors.

2. Skills

• Solid English writing skills (TOEIC ≥ 650 / IELTS ≥ 5.5).
  
• Strong in problem-solving and conflict resolution.
  
• Detail-oriented and able to multitask under pressure.
  
• Customer-focused with a proactive mindset.
  
• Good communication, time management, and teamwork skills.
• Experience with global e-commerce platforms (Amazon, Walmart, Wayfair) is a strong advantage.
  

3. Experience

• Around 2-3 years of working experience 

III. WHY YOU WILL LOVE JOINING US?

1. FOR YOU TO JOIN

• Financial Well-being: A competitive salary with 13th month salary, annual performance bonus and a variety of allowances.
• Salary review: annually or on excellent performance.
• Activities: company trips, team-building, and other customized monthly bonding events.
• Annual leaves: 16 days off and 01 Birthday Leave per year.
• Healthcare: annual health check, insurance according to Labor Law and extra PTI Insurance package.
• Working Environment: dynamic, friendly environments with working time flexibility (Mon-Fri), and other perks include snacks, coffee, and healthy food provided daily suited for hardworking, fun, and team collaboration.

2. FOR YOU TO GROW

• Ambition: We are now keeping on with our hyper growth to multicategory, multichannel, multimarket, and expanding into the world largest e-commerce enabler. Hence, there will continuously be opportunities to challenge yourself, learn new skills and knowledge.
• Challenges: Your voice can always be heard as we embrace the eagerness of learning and sharing. You can be your own boss and create your own value with the ability to take initiative and make decisions in all aspects of work.
• Chances: Be led and coached by experienced and inspirational leaders and participate in various training courses where you can enlarge your knowledge and experience in the E-commerce and Supply Chain industry.

3. FOR YOU TO STAY

• People: Having a headquarter in the US and an operation office in Vietnam, our team is young and highly motivated. You will be working with and alongside members having experiences from International Corporations or high profile from Vietnam that share the same passion and dedication.
• Culture: Our working environment is humble, collaborative and 100% healthy. We promote Exchange & Speak out, you can receive transparent and supportive feedback so you can perform the best.
• Career path: Provide you with a great career path, open to rotating for your better understanding of the company and contribute across many of our functions.

And much more, join us and let yourself explore other fantastic things!