Job description
I. JOB PURPOSE
The Receivable Accountant (Dispute) is responsible for managing and resolving customer
disputes related to outstanding invoices. This role requires a strong analytical mind, excellent
communication skills, and a deep understanding of accounting principles. The individual will
collaborate closely with various departments to ensure timely resolution of disputes and
minimize financial losses.
II. RESPONSIBILITY AND AUTHORITY
1. Dispute Management:
- Identify, analyze, and categorize customer disputes.
- Investigate and gather necessary documentation to support dispute resolution. Communicate with customers to clarify disputed items and gather required information.
- Collaborate with sales, customer service, and legal departments to resolve disputes.
- Negotiate with customers to reach mutually agreeable solutions.
- Escalate complex disputes to management for further action.
2. Data Analysis
- Analyze dispute trends to identify root causes and implement preventive measures.
- Prepare dispute reports and metrics for management review
3. System Maintenance
- Maintain accurate records of disputes and their resolution.
- Update dispute management system with relevant information.
4. Dispute Management Expansion
- Conduct root cause analysis for recurring dispute types.
- Develop and implement dispute prevention strategies.
- Participate in process improvement initiatives to streamline dispute resolution.
- Collaborate with IT to develop automated dispute resolution tools or systems.
- Manage dispute escalation process and communicate with legal counsel.
- Prepare detailed dispute analysis reports for management.
- Assist in the development of dispute resolution policies and procedures.
5. Customer Relationship Management
- Build strong relationships with customers to facilitate dispute resolution.
- Provide excellent customer service throughout the dispute process.
- Handle customer complaints professionally and effectively.
- Identify opportunities for upselling or cross-selling during the dispute resolution process.
6. Collections
- Follow up on disputed invoices to encourage timely payment.
- Initiate collection efforts for disputed amounts where applicable.
- Coordinate with the collections department on disputed accounts.
III. REQUIREMENTS
1. Knowledge
- Bachelor’s degree in Accounting, Finance, or a related field.
- Experience in American accounting is an advantage.
2. Skills
- Effective communication skills.
- Strong ability to work both independently and in a team.
- Diligent, hardworking, able to handle high-pressure situations.
- Attention to detail, quick-thinking, and high level of responsibilit
- Proficient in English language skills, both reading and writing.
3. Experience
- 5+ years of experience in the field of Finance and Accounting.
- Preference given to candidates with experience in general accounting and previous employment in an E-commerce company.
- Proficient in using Microsoft Excel and ERP-365 Dynamics software.