Senior/Leader Disputes

Salary: Negotiable

Department: Untitled

Company: CÔNG TY TNHH DỊCH VỤ THƯƠNG MẠI YES4ALL - HQ

Application deadline: 23/06 — 23/07/2025


Senior/Leader Disputes

Job description

I. JOB PURPOSE
The Receivable Accountant (Dispute) is responsible for managing and resolving customer
disputes related to outstanding invoices. This role requires a strong analytical mind, excellent
communication skills, and a deep understanding of accounting principles. The individual will
collaborate closely with various departments to ensure timely resolution of disputes and
minimize financial losses.

II. RESPONSIBILITY AND AUTHORITY

1. Dispute Management: 

  • Identify, analyze, and categorize customer disputes.
  • Investigate and gather necessary documentation to support dispute resolution. Communicate with customers to clarify disputed items and gather required information.
  • Collaborate with sales, customer service, and legal departments to resolve disputes.
  • Negotiate with customers to reach mutually agreeable solutions.
  • Escalate complex disputes to management for further action.

2. Data Analysis 

  • Analyze dispute trends to identify root causes and implement preventive measures.
  • Prepare dispute reports and metrics for management review

3. System Maintenance

  • Maintain accurate records of disputes and their resolution.
  • Update dispute management system with relevant information.

4. Dispute Management Expansion

  • Conduct root cause analysis for recurring dispute types.
  • Develop and implement dispute prevention strategies.
  • Participate in process improvement initiatives to streamline dispute resolution.
  • Collaborate with IT to develop automated dispute resolution tools or systems.
  • Manage dispute escalation process and communicate with legal counsel.
  • Prepare detailed dispute analysis reports for management.
  • Assist in the development of dispute resolution policies and procedures.

5. Customer Relationship Management

  • Build strong relationships with customers to facilitate dispute resolution.
  • Provide excellent customer service throughout the dispute process.
  • Handle customer complaints professionally and effectively.
  • Identify opportunities for upselling or cross-selling during the dispute resolution process.

6. Collections 

  • Follow up on disputed invoices to encourage timely payment.
  • Initiate collection efforts for disputed amounts where applicable.
  • Coordinate with the collections department on disputed accounts.

III. REQUIREMENTS
1. Knowledge

  • Bachelor’s degree in Accounting, Finance, or a related field.
  • Experience in American accounting is an advantage.


2. Skills

  • Effective communication skills.
  • Strong ability to work both independently and in a team.
  • Diligent, hardworking, able to handle high-pressure situations.
  • Attention to detail, quick-thinking, and high level of responsibilit
  • Proficient in English language skills, both reading and writing.

3. Experience

  • 5+ years of experience in the field of Finance and Accounting.
  • Preference given to candidates with experience in general accounting and previous employment in an E-commerce company.
  • Proficient in using Microsoft Excel and ERP-365 Dynamics software.

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